Shipping + Returns + Terms
Currently shipping only within Canada via Canada Post for all orders shipping to locations within Canada. Please allow 2-3 business days for order processing as orders are shipped out Monday through Friday (no weekends or holidays). While shipping times may vary, you should expect to receive your Northern Candle Co. order within 7-10 days.
Please ensure your mailing address is correct at checkout. We are unable to reroute shipments and, if an order is returned due to an invalid address, it will be processed as a return. Additionally, once an order has been successfully delivered to the confirmed shipping address, we cannot be held responsible for lost or stolen packages. We ask that you please contact the shipping provider listed in your shipping confirmation email.
Our goal at Northern Candle Co. is to provide you with the best product.
If you are unhappy with your Northern Candle Co. product, please return the product to us within 7 days of delivery with a brief description of the reason for your return. Your return must be shipped back unburned, fully intact and in its original packaging, along with the original receipt.
If item is received damaged or is incorrect due to our error, upon receiving your returned item, we will provide you with a replacement free of charge.
If you are unhappy with your product for any other reason, we will accept back your product as long as it is unburned, fully intact and in its original packaging. Once inspected upon its return, we will issue a full refund for the product purchased, however we will not be responsible for the return shipping fees that occur.
Northern Candle Co.
1135 Royal York Rd.
Acceptance of Terms and Conditions
Northern Candle Co. website and web store are offered to all users only upon acceptance of all Terms of Service and policies stated herein and elsewhere throughout this website. By accessing and/or ordering from the Northern Candle Co. website you engage in and agree to these terms and conditions. If you do not agree with them, you may not use and/or access this website. We reserve the right to refuse service to anyone for any reason at any time.
All deliveries, services and information provided shall be performed according to Northern Candle Co. terms and conditions. Unless an authorized Northern Candle Co. representative has explicitly agreed to the validity of the terms and conditions in writing, no provisions which conflict or deviate from our terms and conditions will be recognized or honoured.
Northern Candle Co. web store aims to provide high quality soy wax candles and accompanying home good items to you, the consumer. Purchases made on this website are for the personal or gift use of the purchaser only. Re-sale, commercial purposes, or any other commercial benefit is prohibited. Additionally, no Northern Candle Co. products may be used for any illegal or unauthorized purpose.
We reserve the right not to accept your order if we are unable to obtain authorization for your payment. We also reserve the right to refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We strive to keep your orders as well as payments as secure as we can, however, in the case of third party unauthorized access to any customer data, we will not be held responsible for any loss on your side.
All prices in the Northern Candle Co. web shop are listed in CDN Dollars. However, shipping costs are not included in the price, but calculated as an extra flat-rate charge upon checkout. All prices are subject to change at any time.
Please note that we have made every effort to render product information and colors accurately. However, due to the various displays and color capabilities of computer monitors, the color and/or representation might not be exactly the same as the actual item. We cannot be responsible for the color accuracy of your computer monitor.
All material, information, and images published on the Northern Candle Co.website and Northern Candle Co. web store are the property of Northern Candle Co. and any use of such without the express written permission of an authorized Northern Candle Co. representative is expressly and strictly forbidden. Further, there is no warranty that your use of the Northern Candle Co. website will be free of errors or uninterrupted.
You agree that Northern Candle Co. shall be held harmless and shall not be liable for any damage, loss or expense due in full or in part arising out of or resulting from using the Northern Candle Co. website or purchasing from the Northern Candle Co. web store. In no event shall Northern Candle Co. be liable to you for any direct, indirect, incidental or consequential damages arising out of or in any way related to the Northern Candle Co. website, web store, or the content found within.
These Terms of Service, in their entirety, shall be governed by the laws of Toronto, ON Canada. If any questions, comments or praise should arise, please don’t hesitate to contact us at firstname.lastname@example.org